I think it will vary by location and school board considerably. If you are in a large, primarily, democrat ran city, you'll get that. The state will matter too. I would be surprised if you wold have heard that in Des Moines, but might be surprised and it would be a big surprise.
I only had one kid in public schools for a couple years by her choice/demand. She rebelled at that stage and we went through hell with her. The admin was great and very helpful and supportive to us. She's back on track and her typical great-kid self, but it happens.
I'm actually surprised you got an apology for their draconian policy. Seems the lady providing the answers had some contact with reality.
