If you go online and fill out a service request form in advance, with all of your contact info, they do a pretty good job of emailing you when it is received in the repair shop and when it is shipped back. However, on the last one I sent them (late last fall), I noticed that it apparently took two weeks from the time that USPS dropped it off at the front desk until the service department said that they had received it. Nonetheless, the total turnaround time was about six weeks to back in my hands, This was during the peak of the season for repairs.
