They are supposed to email an update, then call to confirm credit card information if there was a charge. That said, I think they are running behind because of the snow outage they had in January. I ordered a custom shop scope on Jan 11 and have not received any information about it, took two weeks to get a phone call through to confirm they received the order. I have since sent another scope in for repair and while they answered the call faster, they never did send the email confirmation nor do they have an ETA on either scope.
Leupold are my favorite scopes, but they do not have the best customer service.
Really? There are many people who would disagree.
Yep. Ask any silhouette shooter who sends in scopes for new reticles, Leupold messes up their share of orders and turn around is not near what it was even 5 years ago.
That said, they at least offer a custom shop which is far more than most other makers
