They're typically great about resolving your issues in a timely manner (2 - 4 weeks). That said, it hasn't been my experience that Leupold relies on direct and ongoing interaction with the customer inorder to accomplish these timely remedie . You're more likely to just get the scope back repaired with service invoice approximately stating what was done to fix the problem(s) you reported in the letter you sent them with the optic.
^^^This is my experience^^^
