I have a ton of leupold scopes and have had very good luck with all of them. That said I think the quality of the response you receive when you call is directly related to the quality of the employee on the other end. I called recently to get some info from the custom shop about reticle and turret options. I received nothing but responses that lead me to believe the employee on the other line must have some type of learning disability, and had no clue how Bullet trajectory varies from one cartridge to another.