Beginning in May 2010, Beretta has transitioned the majority of its firearm servicing to its service centers. These service centers are located nationwide and are equipped to handle the vast majority of warranty and non-warranty servicing requirements. Please click here for firearm return instructions, forms and a listing of Beretta-authorized factory service centers.
Customers should send their firearms directly to a service center and not to the Beretta USA Accokeek, MD facility unless advised to do so by a service center. Firearms received by the Accokeek, MD facility that have not been referred by a service center will experience longer service turnaround times since they will be serviced on a lower priority basis than those firearms received on a service center referral basis.
If your firearm is being serviced at Accokeek, please click here to check its service status. For all other service centers, please contact the respective service center directly.
There is no requirement for an RMA or pre-approval prior to sending your firearm to a service center.
If you need parts for your current model firearm, please contact our parts supplier Brownells. Beretta USA does not sell parts directly to dealers or the public.
For older firearms no longer listed in our current catalog, you should sent your firearm to MidWest Gun Works, one of our service centers that specializes in parts and service for these types of firearms. You can obtain their contact information here.
If you have an older firearm requiring restoration, please contact Midwest Gun Works or Bolsa Gunsmithing to obtain a quote for this service.
Even the best firearms in the world occasionally need to be serviced!
If you wish to ship a firearm to a Beretta Authorized Service Center, please do the following:
1. Send the complete firearm, including choke tubes for shotguns and magazines for pistols. We cannot perform a proper diagnosis of your problem without all of the pieces of your firearm! Please ensure that your firearm is cleared of live ammunition. Do not ship your firearm with a live round in the chamber or magazine.
2. Securely package your firearm and insure it against loss, damage and theft. If you are uncertain of how to ship your firearm, please check out UPS or Federal Express to learn more on your shipping options. (If shipping a handgun, you must specify Next Day Air delivery). Do not ship your firearm in a box that bears ammunition or any other hazardous material markings.
3. After you have packaged your firearm, please place a letter or note in the box describing the problem with the firearm or complete this repair form. Please include the following information:
Your name
Return street address (no Post Office boxes - we cannot ship to them) including city, state and zip
Description of the problem with your firearm and type of ammunition used
Telephone number and e-mail address where we can contact you if we have questions
Enclose a copy of your original sales receipt
Enclose a copy of your Fed Ex or UPS shipping invoice
4. Once you have completed the above steps, ship your firearm to a Beretta Authorized Service Center.
5. Upon receipt of your firearm, we will repair it according to your instructions or contact you if we have any questions or require your authorization to proceed. Customers that ship their firearms to the Accokeek Service Center will be mailed a receipt confirmation. For all other service centers, please contact the service center to verify receipt and status of your firearm.
6. To check on the status of the repair, please call the phone number of the service center where you shipped your firearm. Please have the serial number of your firearm available when you call.
7. If your firearm is no longer under warranty, you may be charged a $70.00 evaluation fee. This fee is waived if the customer approves to payment for the repairs. There may be additional charges for the actual repairs. Please click here for more information on our policies regarding shipping charges and fees.
8. NOTICE: If your state or local law requires that you have a serial number specific ownership permit for any handgun you receive, or if you are required by state or local law to receive a replacement handgun only through a licensed firearm dealer, please notify us so that we can provide you with the serial number of your replacement handgun and so that we can make arrangements to deliver your handgun in accordance with those requirements.
