I sent a package Friday from WA to Ohio and it arrived today.
I once had a package destroyed and partly my fault as the used box was not the best.
Filed a claim and had it denied three times but the last time I doubled sure I had included everything they wanted and included a letter stating so and that I would continue to elevate the issue until it was satisfactorily resolved.
Received payment in a week.
The key to winning in everything is persistency!!!!!!