Due to my previous 2 dismal Leica service experiences I guess you'd have to say I'm not very smart in that I have acquired a NIB 3200.com unit from an acquaintance of mine. No, I did not buy it directly from a retail facility, but it is still NIB, never used.
Yesterday I got these out of the box, put in the battery, and lo and behold this thing won't range squat, only very occasionally it may read something under 100 yds. Yes, 100 yds, and nothing at all, zero, nada over that range. Disappointing for a $3000 unit.....that's an understatement, as I start hunting mule deer and whitetails in 3 1/2 weeks.
I reach out to Leica Customer service yesterday morning and get crickets until I finally got a contact name from Doug at CL named Hamilton. I reached out to him and he finally did call me back and told me he thought it could be a DOA unit so he sent me an email to get the ball rolling with Brenda at Leica. Didn't hear squat all day yesterday and basically half a day today. She finally emailed me saying that since even though these were a brand new, never registered unit, they would not honor the DOA policy so she got another customer service lady in the loop. Crickets for a few hours then finally another email telling me where to ship them back to. Upon receipt they would guesstimate an ETA for getting them back to me. Yes, I ship and insure on MY dime (about $100), even though this is a brand new, never used, never registered unit. I'm very tempted to demand a refund from my acquaintance in which I purchaser them and let him deal with it, and thank my lucky stars I don't have to deal with Leica Customer Service that still apparently sucks in spite of what I have heard otherwise.
Am I being unreasonable with my experiences and expectations?
Life's too short...
