My experience was way different. I used their website email to initiate a request. Got a next day response telling me to send it in. Which I did.
Few days later, got a "We received your product" return email. Two days later got a "We are replacing your unit with a new one." email.
Next got an email with tracking info and received rangefinder about 3 days later. Whole process was less than two weeks.
Sorry others are having issues, but my experience was flawless.
