I guess it really bothers me because I have had to send my Swaro SV's back twice due to me dropping them in the sand and them rolling around, a couple of Leupold RF's, and a new to me Vortex Fury AB that I sent back to fix a very hard to use focus wheel. In every single case they manufacturer sent me a prepaid shipping label. Swaro had them back to me within 3 weeks, Leupy 2 weeks, and Vortex 10 days. Leica seems to think customer service involves sending an email every 8 hours, or when they get around to it.
To this day stories like yours about Swaro CS and how I was treated blows my mind...
