It still amazes me that these [bleep] shows exist. Customer service is King and communication solves problems.
If it came from us, I'll refund your money in full.
If it didn't come from us, I'll give you store credit for our current retail price. You can select anything we have in stock and I'll ship it to your FFL. (+/- to be addressed). I'll send your rifle to Kimber addressing the issue and let them deal with us on replacement. We'll discuss QC and everybody learns from the experience. I'll send them a link to this thread as well.
Everybody involved wins...including Kimber. I'm a big believer in getting to the root of the problem. If this helps them address bottlenecks in QC, we all win.
Keep in mind, I'm a big Kimber fan...
