I've actually handed the phone to a guy after he got denied and they were able to tell him exactly what was flagged about him...so no guessing on his part...he was able to take care of the issue.
I've seen an alias being an issue before. I'd have run into it myself personally. Not a common last name but dangit if someone in the county I live in has the same first and last name...and the joker stays in trouble. When getting my carry license recently, the sheriffs office called me concerning my name (even though ssn didn't match up), and I had to explain the issue about the other guy to them. They bothered to call thankfully.
Dang joker evidently broke some girls heart and her mom looked up our name in the phone book and ended up calling me instead, made for an eventful evening at the house.
