A while back UPS brought me a package with lots of Kuiu stuff even though I had not ordered anything. Unfortunately, the coats, pants, etc were all 3Xl and I wear a medium. There was a pair of gloves that fit. I thought maybe somebody sent me a gift. A week later a guy from Kuiu called and said there were two people with my name in the database and they sent it to me by mistake, and could I please send it all back. I said yes but you will have to follow my process. I live out of town, no mail service, so to send something I have to go into town. Eventually they e mailed me a prepaid UPS label and eventually I took the package minus the gloves into town to the UPS pick up. I like to think my return process is simple but some people are quite demanding.
