Dave Elwell is the guy. I have sent mine in twice, once for a routine cleaning and once because the Diopter wheel was slipping. The first time, they were returned very promptly no problems. Second time, I was sent a bill for $35 return shipping. I called Doug and within about 10 minutes, I got an email detailing the tracking numbers and there was no charge.
I realize it shouldn't be that way but go through Doug or Dave Elwell and you will be fine.
Lee
