That's because when Kahles was still offering binocs, their importer and repair facility was Swarovski in Cranston, RI.
Now that Gamo USA is importing and providing CS for Kahles, all repairs have to go back to Austria.
And came back within 90 days...
You very recently sent Kahles binocs to Gamo USA (as opposed to Swaro), then? The reason I ask is I've not heard any reports on Gamo's handling of Kahles products yet, since they've only been the Kahles importer for 1 year now. If that's the case, then that ain't bad to go to Austria and back for repairs in a 90 day turnaround. If this was a few years ago and it was sent to Swaro, it would have been treated the same as a Swaro product and repaired in Rhode Island.
