Originally Posted by boatanchor
I have been a fan of Leica product's for many years, but I have never had to use their Customer Service before either.
I sent them my Leica Televid 77 spotting scope 5 months ago!!! and they still cant tell me when it will be fixed, they wont give me a loaner or trade me into a new model and I had to send them $35.00 months ago for return shipping charges.
Very frustrating.......
Has anyone had a similar experience with Leica and how did you get it resolved????????


I made this post last Wednesday after having about 10 different conversations over the last 5 month's about my spotting scope with Leica. Last Wed. they told me the part's to fix my scope were on WWBO (world wide back order) and a repair date was impossible to predict since the part's dont exist at this time.............My scope hit the doorstep this afternoon off a UPS truck shipped last Thursday. amazing how the part's appeared overnight from Germany once I got a bit grumpy !!!!!