Leica changed their policy in 2008, so that could explain a lot of it.
Well that just may explain a lot. And if it is the case, it is good news for Leica's current owners and future buyers. Hopefully the stories reported in these posts by Leica customers are before the change in policy. But... if not then it may still be hit or miss with them.
I know my friend that had his Ultravid's sent in (in 2010) and took over 4 1/2 months to get back, is not aware of the improved CS policies. And his were purchased in '08.
