I bought a stock that was on sale on their internet site. When it arrived the LOP was too short. I sent it back, but they charged me for the shipping both ways. IMO, since the problem was due to the specs in their ad being wrong, I think that they should have covered the shipping, as I wouldn't have ordered the stock if I had known that the LOP was about 12". When I called about it, the message was that I was lucky to get any reimbursement since it was being sold at a discount. I haven't bought another new McM stock since then. When a business is busy, running at full capacity, they tend to forget that dissatisfied consumers tend to spread news of their dissatisfaction, while happy customers are mostly silent. McM's customer service was pretty poor, indifferent toward the consumer, but I've had the same experience with Boyds.
