Well, sure nice to know the "rest of the story" and see that a "good guy" doesn't unfairly get a bad rap. Nice to know where to go for a new barrel too!
All that said:
This all started when Dan went the extra mile to make someone happy. That's a good thing - and frankly, I'm amazed a manufacturer of a precision product would stand so strongly behiond something from the non-original owner that had been modified twice by different people.
It went sideways when the person being helped appeared to not know what was going on and/or became frustrated.
Based on what we're seeing here - IMO, this could have been avoided by communications, understanding, patience and not over-reacting to a perceived wrong.
One thought - might be good to get a system in place - web/email-based, or an assistant -- to provide updates. A little clicking on a keyboard can cause one way too much grief.
Last edited by shootr; 12/09/08.
