I spent some time talking to the Beretta USA goobs at the 2008 NRA Convention, and left thinking they were the most arrogant azzholes on the planet, who were clueless besides.

So far, I've seen nothing to change my mind, either, and I'm pretty open-minded about such things.

Beretta USA has a horrible rep for CS, and from what I can gather, always has had that rep.

I'll never own a Sako sold by them, period. One of the older ones, sure, I'd jump all over one, but not one of them sold by those clowns.
It seems to be a Beretta USA thing, they have a marvelous rep in other parts of the world, but they don't seem to "get" the US market worth a damn.

You can roll a turd in peanuts, dip it in chocolate, and it still ain't no damn Baby Ruth.