It is always management ! Leupold is now a " mass merchendiser".
I have sent a couple scopes back for "issues" ....returned with a nice letter and explanation from staff , but not adequatly repaired. Will not ever send anything back .
I have struck them off completley.
I have 25-30 Leupold mounted scopes , all older models. 3-4 un -mounted leupolds.
I prefer used Kahles AH series , especially the rimfires , when you can find them.
Also, use Zeiss 3 X 9 X 36 & 3 X 9 X 42 Diavaris.
I don't look at new Leupolds.
I still have a few Leupold LPS Scopes .... they are quality .
For what it's worth ...........