Simple. They haven’t had to, yet. A lot of their competition is no better, with worse ergos.
Way back when my company was deeply invested in their so-called Quality program, one of the catch-phrases was, “Quality means meeting customer expectations, not Goodness”, essentially saying if they’ll accept (or tolerate) Crap, Crap is just fine.
These threads will change nothing, merely micturition in the wind. If you’re not satisfied, move on to something that works for you. The boys and girls in Oregon will never notice.
I have heard quality described as doing the right thing right the first time.
