Simple. They haven’t had to, yet. A lot of their competition is no better, with worse ergos.
Way back when my company was deeply invested in their so-called Quality program, one of the catch-phrases was, “Quality means meeting customer expectations, not Goodness”, essentially saying if they’ll accept (or tolerate) Crap, Crap is just fine.
These threads will change nothing, merely micturition in the wind. If you’re not satisfied, move on to something that works for you. The boys and girls in Oregon will never notice.
I have heard quality described as doing the right thing right the first time.
Okay, but that one didn't make the cut. You have to bear in mind that actual Quality wasn’t the goal. The goal was to satisfy those who demand companies they do business with have a Quality program in place, similar to ISO. Once Quality had run its course, everyone involved got new business cards and became ISO consultants. This time, part of the schtick was that you not only had to adhere to ISO practices, but you could only date ISO girls, drink ISO beer, and had to abandon all your old non- ISO friends, unless you could drag them into the club.
Kinda like Baptists.....
