My rifle was a Remington - or can't you read?
Okay, why is it REMINGTON's Canuck repair facilities can't assist you? The dealer you're referencing is a REMINGTON repair facility.
http://www.remington.com/support/repair_services/canadian_RARC.asp And the gunsmith and rifle dealer - Del Selin's Guns, of Vernon B.C. can verify everything I've said. Phone him up.
Oh, well it MUST be true.
It's different up here with Remington, if they sell you something that is clearly defective they will replace it, up here they may try and repair it, but they refuse to take anything back no matter how bad it is. Remington has effectively NO CUSTOMER SERVICE in Canada. Other firearm mfg's from the US are not like this. I've had friends send damaged firearm peices to Savage and they were replaced, same with the Sako/Tikka distributor for Canada.