Shootem, I had a similar response from Beretta CS when I sent back a Model 85 Finnlight .270 Win with the ejection issue, they more or less told me the rifle was not defective as it would extract and eject a spent case (with no scope installed) they sent the rifle back to Me and there was absolutely no full refund offered (that was hilarious by the way) ......so I feel your pain................Hb