Update, I called customer service and argued my case. They said of the $450 rebuild estimate if I didn't want the lenses replaced that would take $150 off.
So they want $300 to repair the prism's, I argued those should be covered under warranty, the binoculars show no sign of external damage and I know for a fact they have not been dropped during the 3 yrs I have owned them.
The C.S. rep said he could knock 20% off of that. So now I am at $260 for basic repairs. This is still a difficult decision for me as they failed under normal conditions, what if they fail again? another $260-$300 for repairs?
So I made some progress. But I have lost confidence in the product and company.
