Originally Posted by alpinecrick
Originally Posted by irfubar
Originally Posted by alpinecrick
Originally Posted by irfubar
Without a valid warranty it seriously lowers the value of something like a binocular, scope etc..... Swaro was suppose to be high value and quality....It seems they have decided to become a disposable junk company....

With the no external damage present policy they have adopted they no longer have to honor any warranty claim.... they can simply argue, you abused the product....




Swarovski warranty has never covered damage from accident. Cracked prisms don't crack from use--they crack from impact.




Again at Swaro's discretion any warranty can be deemed invalid.... prove them wrong!


True of any warranty by any company. But cracked prisms are a very good indication of an impact--which is not covered under Swaro's warranty or most other manufacturers warranty.


Vortex would cover it with zero questions asked. You could drop a pair of Razors off a mountainside and they’d be covered. Your truck could catch fire with your binos inside and they’d cover them. Go watch their Instagram feed. They are constantly showing examples of glass that was damaged or virtually destroyed that they cover. And they’re happy to tell everyone they’ll cover virtually anything.