Did they actually want you to pay the $450.00 or did they give that as an "estimate" only? I've sent binos back to Swarovski for repair and they sent me an estimate, but never once tried to collect other than for scratched lenses that I knew going in I would have to pay to replace. Several times the binos showed up on my doorstep within a couple of days of receiving their estimate.
I used to buy and sell a bunch of used optics and Swarovski's customer service was second to none.
