This is what people have/had come to expect from Swarovski.
Guessing it’s also part of the reason they have had to walk back the warranty.
2nd pair was a pair of 8x30 SLC's that looked liked they'd been to hell and back that I picked up off of ebay for 250.00, figuring it would cost me a few hundred for repairs. Basically sent back a new set, free of charge (that was about 5-6 years ago).
