This reminds me of Lee Iacocca's book about when he worked for Henry Ford. Henry drove a Lincoln to work every day and every day while he was in the office the mechanics took his Lincoln to the shop and went over it with a fine toothed comb. He couldn't understand why people were complaining about Ford quality, His Lincoln was just fine. Can you say "Clueless"?
I am continually astounded at how quickly people make up their minds on little evidence or none at all. Jack O'Connor