That's a big reason why the only stores I buy guns at any more are owner-operated shops. I may end up spending a bit more for new guns, but that is more than off-set by the deals I get on used guns as a repeat customer. That and I get to work with the same guys day in and day out, and they're guys who know their business because their livelihood depends on it. Wage workers often don't have the same motivation to build and maintain expertise.