I'm with blaser_guy and rmpace on this. This was a train wreck, pure and simple, and there should be a refund. It WAS kept quiet and off the internet for over a year, The outfitter and agent KNEW there were problems, and did nothing. Continued silence would only have resulted in someone else down the road having the same bad experience at a later date.

If shakari thinks this is a normal way to do business, I don't think I would want to book with him, either.