Sorry RL, not at all. I actually had some quality issues with Forbes myself, although they were nothing like what you've seen.
I was answering SAS' question in speculating as to why folks might not have come forth after talking with Forbes. I have no idea who might have told whom what. When I dealt with Forbes in the past (like last year), they admitted to having some QC issues, but also said that they'd had a number of people bung up rifles and then send them back saying it was a Forbes issue.
You have been completely level, and have legitimate issues that I hope Forbes is addressing. If I were in their shoes, I'd clearly state my CS policies and service levels to set expectations and have clear customer communications. Also, given how many potential customers are on 24HCF, as the vendor I'd get on this thread myself to redeem the company reputation.
