We'll agree to disagree. Buying a screwed up rifle is certainly frustrating, but it's not getting stuck if the manufacturer makes things right.
I think it does qualify as getting stuck to a degree. You have to take into account the time, travel, maybe shipping cost, and aggravation, not just the final result.
It's similar to getting rear-ended in your car. Yeah, you'll probably get your car fixed, but it's still a giant PIA that could have been avoided if the other guy had simply paid attention to the job at hand.
Forbes was handed a golden egg on a silver platter and futzed it up. They need to kiss some serious butt for the customers that received junk, AND get things straight in a hurry or they will fold. It may be too late.
