Mr. Forbes does not need to address anything. What he needs to do is make damn sure someone else is addressing the problems and in an expedient manner.
These are the things that could be going on. 1. They just don't care
2. They care but don't have the capital - man power to hire someone to e-mail or call anyone with a problem.
3.They have so many problems that #2 is no longer a solution.
4.They will try to sell enough product, quality be damned, and try to hold it all together long enough to at least break even before going under.
5. They are completely clueless as to the damage being caused to their reputation. I don't see that one as a possibility because I sent them an e-mail saying just that and a link to this thread.
