Rancho Loco I think you have had the patience of a saint with this. I doubt I would have. More then likely I would have done as Battue said and returned it to the LGS.
I was asking the question not to be a wiseazz. But because I don't know what numbers we are talking about in the overall picture. Clearly they have issues that need to be addressed. I agree 100% that someone (may be Mel, may be not) should have given you a straight answer on day one.
I really hope they workout these problems, and make your situation right.
