This is a tough deal. The condition of a gun is subjective and what is great condition to one may seem rough to another. Without seeing Safariman's pictures and the buyer's pictures it's impossible to pass judgment. Could it be that the buyer found a better deal or is simply suffering buyer's remorse? I have done business with Safariman several times and found him to be a man of his word.
I've never considered "new" or "like new" to be subjective. A person learns a lot in threads like these.
