I am sorry that there is an issue with the Damaged Box Demo/Display Unit that you purchased. The unit that you purchaed was not a new unit, but one of the Damaged Box Demo/Display Units.
the defective scope
and they will replace your reduced priced Damaged Box Demo/Display Unit with a new unit.
Damaged Box Demo/Display Unit that you purchased to a brand new unit.
What I got out of that is that you sold a defective unit and that you are damn sure everyone should know that the man purchased a defective "reduced price' item.
And damaged box is not the same as defective product.