On this issue, it is nothing more than a cultural issue. Southerners know how to talk to people. Most northerners can seem blunt and obtuse to us, even if they don't mean to, They are simply more direct. CL offered the most direct and expedient method to deal with the problem. That blunt solution seemed uncaring to Ringworm and he was offended. CS should be there to please people even if that takes a little more time than offering the quickest solution. Had CS been a lot more southern (cordial) and started the conversation with an apology, offering either a return to them for refund-replacement, or suggested the possibly better solution of dealing directly with Vortex, Ringworm would never have started this thread. It is clear that CS failed here if for no other reason than Ringworm left unsatisfied. Had CS taken a bit more time with Ringworm to assure him that all would be made right this thread would never have started. Ringworm was simply offended by the blunt and seemingly uncaring way he was spoken to. We southerners are not used to such bluntness. A NY guy would have probably never thought twice about it as they deal with bluntness ( which we consider rudeness) every day.
You and your explanation are more than a little annoying.
That's because you're from PA. Your post just proves mine.
