No one should be tempted for even a moment to buy into this fake "CS" issue that never existed, or even to entertain the thought at all.
Doug and the Cameraland staff are dedicated to providing the best Customer Service that is humanly possible, and the best CS experience that a customer will ever receive, or better...and Vortex does as well.
Every successful business at times receives false complaints that are actually "false flag" type attempts to steer potential customers toward a competitor. A savvy consumer should always keep one eye open for that type of misinformation. That seems to be the case here, and this forum should not be used as a pawn in that game.
For these fine folks to be criticized in any way over their efforts to provide over-the-top customer service and customer satisfaction in this case, or the manner in which they chose to best serve their customer is an insult to them.
Considering that the only evidence presented that the product is even damaged is the customer's statement, this should not be assumed to be factual, and further, for Doug to issue an apology for his, and Vortex's, best efforts to accept the "customer's" word on the matter and give the "customer" more than what they paid for strikes me as absurd.
