Originally Posted by prairie_goat
Originally Posted by TopCat


But if you have an aversion to dealing with Vortex as a company, to the point that you don't want to deal with their CS department, it's likely not a great idea to buy one of their products in the first place.


Yep.

Because if you buy Vortex, you're going to deal with customer service. Awfully high rate of failure.

But yes, Cameraland should have taken the scope back, no questions asked. Not "send it to the factory".


I agree with both of these statements 100%. I have probably owned more scopes and dealt with this $hit more than 95% ever will. Yesterday, Weaver offered to take my scope back, and send a new one upon receiving it. The DEALER said send it back to him, a new one is already in the mail, HE will deal with Weaver on the returned scope.......