But if you have an aversion to dealing with Vortex as a company, to the point that you don't want to deal with their CS department, it's likely not a great idea to buy one of their products in the first place.
Yep.
Because if you buy Vortex, you're going to deal with customer service. Awfully high rate of failure.
But yes, Cameraland should have taken the scope back, no questions asked. Not "send it to the factory".
