Show me a company that acknowledges not that they made a mistake, but rather that there was an approach that would have been more customer friendly that they could have followed, and did not, apologized for it, committed to getting it right from now on, and I'll show you a company that I want to do business with.
Anybody can make a mistake, but it takes one helluva good company to fix it the way that Doug is doing.
I've been very impressed with Doug's response to the issue. He'll have my business for a long time, and I recommend Cameraland to the Fire.
