Hate to pour more gas on the fire, but I just read 90% of this thread including all of ringworm's and Doug's posts.
Gotta say, a "demo" type item was purchased, not NIB. If this was NIB it would have been reasonable to expect the retailer, CameraLand, to replace it, or the manufacturer.
For a "used" item (let's face it, that's what this essentially is) the correct course of action is to contact the manufacturer. Especially since it is Vortex and they have top notch customer service.
And ringworm- you even stated this was not your first purchase that you were not satisfied with from CameraLand so the thread title is wholly inaccurate. Something tells me this won't be your last either.
I've always had great service from CameraLandNY. And I hate everything about NYC, especially the mindset of the people there that everything in "The City" is so much better than anywhere else, so that says a lot.
