I just placed an order a couple of days ago, not worried, not my first order, and expect to continue to do business with CL.

I think more folks than not, have had favorable experiences with this company, and Doug.

There is nothing in life that is exempt from Murphy's law. I should know, I must have bought every defective Rem 700 made in the 90s......even had something come back from Leupold that was not done right at the custom shop....two actually. They stood behind them. That's the most important thing. What happened to the OP - surely is the exception, the important thing is it will be taken care of......and this thread just reinforces folks positive experience with great customer service.