Guys,
Here�s a quick word on this situation from Shamus Terry here at Vortex, Doug�s in-house sales contact.

To everyone involved,

Although there was perhaps some poor communication from the beginning, Vortex and CL have always just wanted to make sure the customer was taken care of ASAP.
It has always been Vortex policy to instruct dealers of any size to send the customer right to us with any issues. We always feel this way we can take care of the customer first and work it out with the dealer later.
This may have not worked in this situation, but our past experience has been that the customer receives the best,fastest and friendliest service when dealing directly with us.
Sometimes the dealer doesn�t have the back-up stock or man power to give the same service that we can. The main thing is that we feel the customer is #1 for both of us and try and team up when possible to give the best experience.
We have learned from this situation and will do everything we can to avoid this in the future. All of your thoughts and opinions will help us work together with our dealer to give the best experience possible.
Thanks to everyone for their support in this great industry and trade. Please feel free to contact me directly with any questions or comments.

All the best-

Shamus M. Terry
International Sales Manager
608-335-4486 (Cell Phone)
800-426-0048 Ext 312
www.vortexoptics.com
The Force of Optics