But if you have an aversion to dealing with Vortex as a company, to the point that you don't want to deal with their CS department, it's likely not a great idea to buy one of their products in the first place.
Yep.
Because if you buy Vortex, you're going to deal with customer service. Awfully high rate of failure.
BUY LEUPOLD. They have NEVER sold me a bad scope. Seems to me there's a reason Vortex is cheaper.... Just Sayin.
And I may pay a little more, but I always buy my Optics from Cabela's. They never, ever question a return or refund. Best Customer Service for a Retail Sales Store, Ever.
Leupold isn't perfect either. Years ago I purchased a 4X M8 from Midway. Everything arrived in perfect shape including the film-wrapped factory Leupold 4X scope box. Inside, however, was not a 4X scope, but rather, a 3-9X compact. I did think about sending it back, but it really wasn't Midway's fault. Good scope too.
Or we might consider Remington. When the manipulation handle peeled off the bolt of my stainless Mountain Rifle I called their service department so I would get a good shipping address. I was told to "bring it" to a local service center. They gave me the address - a place some 500 miles distant. So I sent it there. A few days later I got a call saying they needed money to send it to the factory for me. I gave them my card number. A couple weeks later they had it back again. They called again- "you'll need to pay postage so we can send it back to you." That was efficient (and cost-effective! NOT!!)
Sometimes you know - if you listen to your gut- what needs to be done. This thread may be one of those examples where that didn't happen.
Sometimes, the air you 'let in'matters less than the air you 'let out'.
