He was sold a defective scope by Camera Land. Scopes are a mechanical device and having a bad one just happens every once in a while, that's not CL's fault but the way they handled the situation was wrong IMO. They should have immediatly sent him a call tag for the defective scope and when they got it back replaced it ASAP.
I you're going to be an internet retailer and have minimal overhead the only thing you can offer is lower prices and great customer service.
