The main thing that happened here is that Ring didn't get a good explanation as to what he needed to do. Should CL have immediately replaced the scope- in most cases, yes. This might have been a unique situation where it was as damaged box scope and sold at a discounted price. CL may not have been able to send him another damaged box scope anyway- they could have refunded his money or assumed that he would want a new scope as quickly as possible and acted accordingly. They probably should have made it a little clearer what they were doing. Did Ring specifically tell them that this was unacceptable and he wanted THEM to deal with Vortex? I don't know. I have a buddy that had a very similar situation to this happened (all the same players) He just wanted his money back and bought another brand.

I do think Ring jumped the gun on this and started a sh$tstorm a little too soon though.

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Those who live by the sword get shot by those who don't.