yep, especially don't drag it out here. "WE" most of us have bought from Doug. I had a quality problem on some Bino's I bought from Cameraland. I sent them back to the manufacturer, they are in the process of sending me a new unit.

NOW, the first pair of these bino's, I ORDERED WRONG. Neil and Doug let me send them back and the sent me the pair I wanted I paid shipping and the difference in price, seamless transaction. GREAT service.

You will get it fixed

I would say, that's what you get for buying a Vortex but this would be very tacky